Welcome to the Ironmetrics Help Center. Find detailed answers regarding system operations, infrastructure billing, and account management below.
Upgrades are processed instantly. When moving to a higher tier (e.g., PLUS to PRO), the integrated merchant system automatically prorates the remaining time on your current billing cycle and applies it toward the new tier. Downgrades take effect at the beginning of the next billing cycle to prevent mid-cycle service disruption.
All recurring payments are handled via our automated, compliance-certified merchant system. Invoices and historical payment logs are securely available within the Billing module of your organizational dashboard.
Each subscription tier includes a base allotment of decoupled asset storage (e.g., 100GB for PRO, 500GB for ULTRA). This quota is calculated based on the total aggregate size of all analytical logs, documents, and media assets linked to your organization.
To ensure uninterrupted service, the infrastructure automatically scales to accommodate your data needs. If your usage breaches the allotted base tier quota, the system calculates an extra maintenance fee of $0.50 per GB for the overflow storage. This overage is seamlessly aggregated and added to your next scheduled billing cycle.